Privacy Policy

1. Information We Collect

Account Registration: Full name, date of birth, email address, residential address, phone number.

KYC Verification: Government-issued photo ID, proof of address, payment method documentation.

Financial Data: Deposit and withdrawal transaction records. Payment card details are processed by third-party payment providers — we do not store full card numbers.

Usage Data: IP address, browser type, device identifier, session duration, pages visited, game activity.

2. How We Use Your Data

• To process registrations, deposits, and withdrawals
• To verify your identity and comply with KYC/AML regulations
• To detect and prevent fraud, collusion, and unauthorized access
• To personalize your casino experience and provide customer support
• To send account communications (bonus offers, security alerts)
• To comply with our gaming licence obligations

3. Data Sharing

We do not sell your personal data. We share data only with: payment processors (for transaction processing), KYC verification services (identity checks), gaming regulators (licence compliance), fraud prevention systems, and legal authorities when required by law. All third-party processors are bound by data processing agreements.

4. Cookies

We use cookies for: session management (keeping you logged in), analytics (understanding how players navigate the site), and security (detecting suspicious activity). Strictly necessary cookies cannot be disabled. Analytics cookies can be opted out via our cookie banner. We do not use cookies for cross-site advertising tracking.

5. Data Retention

Account data is retained for the duration of your account plus 7 years (regulatory requirement for gaming operators). Transaction records are retained for 7 years. If you request account closure, personal data not required for regulatory compliance is deleted within 90 days.

6. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to: access the personal information we hold about you; request corrections to inaccurate data; withdraw consent for non-essential data processing; request deletion of data not required for regulatory purposes. Submit requests to: [email protected].

7. Security

All data transmissions are encrypted using 256-bit SSL. Data at rest is encrypted using AES-256. Access to personal data is restricted to authorized personnel on a need-to-know basis. We conduct regular security audits. Despite these measures, no internet transmission is 100% secure.

8. Contact

Privacy enquiries: [email protected] · Our Data Protection Officer can be reached at the same address. Response time: 5 business days for general enquiries, 30 days for formal data access requests.